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Shipping & Returns

Shipping & Returns

Shipping

House of Word Coffee INC. will on occasion offer shipping promotions with customers receiving free shipping if customers spend over a certain amount. These promotions can change without notice. 

Shipping costs are calculated at check-out. 

House of Word Coffee INC. is not responsible for any shipments affected by customs, force majeure events, transfers from one carrier to another in your country or air and ground transportation strikes or delays, nor any other extra fees, customs or charges related to your shipment.

 

What is your return policy?

At House of Word Coffee, we strive to provide products that you fall in love with every time you sip. But, we understand that sometimes things just don’t work out.

Can I return coffee products? Coffee is perishable, so we're unable to accept returns on coffee. But don't worry—we're here to help! If there was an error with your order, please contact us at support@wordcoffee.com within 14 days of your purchase. If you’re dissatisfied with your coffee, our expert Guest Experience team will help you track down your soon-to-be favorites.

What should I do if my order arrives defective or damaged? Please email our Guest Experience team with your order number (or shipping address) and a photo of the damaged item (along with a photo of the shipping box) so we can assist you and report this to our warehouse and product team. We'll get you sorted right away! 

Last Updated Apr. 27, 2022